ABC Charging - Frequently asked questions

You can check up-to-date price information in ABC-mobiili - mobile app before you start charging. At ABC's Normal Charging, Fast Charging and High Power Charging stations the charging price is based on kilowatt-hours. There is no monthly fee. You only pay for charging that you have actually used. Charging is charged immediately after the charge.

Find a free Charge Point at an ABC Station. For plug-in hybrid vehicles this is usually the Normal Charging Poin. For full-electric vehicles this is usually the Fast Charging or High Power Charging Point. Choose your Charge Point in ABC-mobiili - mobile app and initiate charging. Connect the charging cables to your vehicle. At the Normal Charging Point you will need to use your own cable. At the Fast Charging and High Power Charging Points you will use the fixed cable of the Charging Station. Stop charging by using your vehicle's controls or the mobile app. Unlock and disconnect the cable from your vehicle. At a Normal Charging Point also disconnect the cable from the Charging Station and return it to your vehicle. In Fast Charging and High Power Charging Points return the charging connector to the holder.

You pay for charging with the ABC-mobiili - mobile app. Download the app from your smartphone's app store. Log in to the app and add your debit or credit card details. If you have used ABC-mobiili - mobile app to refuel in the past, charging an electronic vehicle will be easy.

It is normal for the charging power to vary. This is usually caused by one of the three following factors: The vehicle's capacity to receive charge. The highest charging capacity varies by vehicle, and an emptier battery charges faster than a nearly full battery. Battery temperature. The batteries of your vehicle can be cool in cold weather, which reduces the charging power. The charging output power available at the charging station. Fast Charging and High Power Charging Points use a technology called dynamic power distribution, which means that the charging power of an individual charging station may vary.

We have focused our development efforts on the mobile app to be able to offer the widest range of services for drivers through a single app. For drivers driving someone else's vehicle ABC-mobiili - mobile app makes it possible to initiate charging remotely.

ABC Charging is S Group's own countrywide recharging network for all electronic vehicles regardless of their make. ABC Charging Stations are located at ABC Service Station Stores, grocery stores and hotels operated by the S Group.

You can find a list of all ABC Charging Stations in ABC-mobiili - mobile app or in an online map available at abceasemat.fi, which will also provide you directions to the charging station of your choice. The ABC-mobiili - mobile app displays the nearest ABC Charging Stations, their prices and their current availability. We are expanding our charging network constantly and new ABC Charging Stations are opened regularly. You can find more information about our charging stations online at https://www.abcasemat.fi/en-GB/sahkoauton-lataus.

No. Some S Group facilities still have charging stations operated by our partners. These charging stations work as before following the instructions of the operator of each charging station. Charging with ABC-mobiili - mobile app is not available at these charging stations. Charging stations that belong to the ABC Charging Network are always marked “ABC-lataus”, and only these charging stations are listed in ABC-mobiili - mobile app.

In addition to your own payment card, you can add your company card to ABC-mobiili - mobile app and use your company card to charge your company car. S Group's S-Business card can also be used for charging at ABC Charging Stations, but support for itemized receipts will come at a later point.

It is normal for the charging power to vary. This is usually caused by one of the three following factors: The vehicle's capacity to receive charge. The highest charging capacity varies by vehicle, and an emptier battery charges faster than a nearly full battery. Battery temperature. The batteries of your vehicle can be cool in cold weather, which reduces the charging power. The charging output power available at the charging station. Power Charging and High Power Charging Points use a technology called dynamic power distribution, which means that the charging power of an individual charging station may vary.

The charging station's dynamic power distribution feature ensures that efficient charging is available to all vehicles that are charging simultaneously. In dynamic power distribution, the full charging capacity of the charging station is distributed between each charging point in a flexible way. If only one vehicle is charging at a charging station, it can be given the full capacity of the charging stations (within socket-specific limits). You can see the full capacity of the charging stations in ABC-mobiili - mobile app. Dynamic power distribution is used in Power Charging and High Power Charging Points. In Normal Charging Points the maximum charging power is 11 or 22 kW depending on whether one or two vehicles are being charged by the station. The highest charging power available at a Normal Charging Point is usually 11 kW.

Yes. You will get the Bonus automatically if you have authenticated as a co-op member in ABC-mobiili - mobile app. You will also get the payment method benefit when you pay with the S-Etukortti card.

You don't have to be a co-op member to charge your vehicle at an ABC Charging Station. You can recharge your vehicle also without an S-Etukortti card. Charging is paid per charge – there is no monthly fee. You will need the ABC-mobiili - mobile app for charging, and you will need to add your payment card and personal details required for the receipt. No S-Etukortti card is required for charging.

We primarily recommend installing the app for everyone charging the vehicle. However, it is also possible to initiate charging at an ABC Charging Station for another driver remotely with the app. The driver needs to communicate the charging station and the charging point to the ABC-mobiili - mobile app user, who will then initiate charging in the app.

ABC charging prices are decided by the regional co-ops of different areas of Finland. The co-ops have the best knowledge of local price levels and market situations.

For now, ABC Charging Stations can only be used with ABC-mobiili - mobile app.

ABC charging is always paid per charge. There is no membership or monthly fee. You pay for charging with the ABC-mobiili - mobile app. Download the app from your smartphone's app store. Log in to the app and add your debit or credit card details. If you have used ABC-mobiili - mobile app to refuel in the past, charging an electronic vehicle will be easy.

Charging starts when the charging cable is connected and charging is initiated in the ABC-mobiili - mobile app. Charging ends when the charging cable is disconnected. Depending on your vehicle model and settings, the charging cable may unlock when you stop charging in ABC-mobiili - mobile app. It is also possible that the connector needs to be unlocked separately with the car keys or vehicle controls. The app will display a charging summary when charging has ended. The purchase will be charged immediately.

There are three different charging stations in the ABC Charging Network: Normal Charging Points, Power Charging Points and High Power Charging Points. Normal Charging Points charge vehicles at a maximum power of 11 or 22 kW and you will need your own cable. Power Charging Points and High Power charging Points look similar. You can identify them by the markings on the charging station. They are suitable for full-electric vehicles and have a fixed charging cable. In Power Charging Points the maximum charging power is 100 kW, while at High Power Charging Points the maximum charging power is 200 kW.

Make sure the charging station is on and available by checking that the screen displays the normal view. Also, make sure your smartphone is connected to the internet. If you cannot initiate charging in ABC-mobiili - mobile app, first check that the charging cable is connected correctly and pushed in firmly. If you are at a Normal Charging Point, check both ends of the cable. Make sure the cable has locked properly and try to initiate charging again in ABC-mobiili - mobile app. If this does not help, start over and try again. At a Normal Charging Point, disconnect both ends of the cable. At a Power Charging or High Power Charging Points, return the cable to the holder, then reconnect the cable and try again. If charging still does not start, try charging at another charging point if one is available. If charging still does not start, please contact customer service at 010 768 0080 (€0.084/min) or visit the ABC charging feedback page.

At a Normal Charging Point you will need a Type 2 charging cable. At Power Chargin and High Power Charging Points you will not need your own cable. These charging points have a few CCS connectors and a single CHAdeMo connector.

Full-electric vehicles usually have a regular or CCS charging connector. Some EVs may also have the CHAdeMo connector. Plug-in hybrid vehicles usually use regular charging only. For Normal Charging you will need your vehicle's own Type 2 charging cable. This cable is normally delivered as a standard accessory in new EVs and usually also with plug-in hybrid vehicles. EVs usually come with two cables. One of the cables has a regular Schuko connector in one end. This cable cannot be used with ABC Charging Stations. Power Charging and High Power Charging Points always have fixed cables.

The difference between the different charging stations is charging power and price. The prices are available in ABC-mobiili - mobile app. The Normal Charging Point is different from the other charging station types as you will need your own cable. You can identify different charging stations based on their markings. Normal Charging: 3.6–22 kW. Estimated charging time (80%) 3–10 hours. Power Charging: Up to 100 kW. Estimated charging time (based on demand) 15–120 minutes. High Power Charging: Up to 200 kW. Estimated charging time (based on demand) 10–45 minutes. Not all vehicles can use the full charging capacity of the charging station. If you are unsure which charging station type is compatible with your vehicle you should contact the seller of the vehicle.

A cold battery charges slower than a warm battery. The phenomena is caused by battery chemistry: the ions in a cold battery move slower. Temperature has no effect on the charging station itself. You can make charging faster on cold weather by charging the vehicle when it is warm and the battery level is low. It is therefore advisable to charge the vehicle towards the end of your drive and charge it right after the drive (not after the break, for example).

The congestion charge is a minute-based charge that is applied after certain charging time has passed. The congestion charge will be applied 45, 60, 90 or 120 minutes after you have started charging even if charging was still in progress or has ended. The congestion charge ends when the charging cable is disconnected from the vehicle. The congestion charge is only used at some charging stations. The congestion charge may be applied at all charging points of the charging station or just some of them. You can check for the congestion charge at the charging station or charging point you have chosen in ABC-mobiili - mobile app. You will also be able to initiate charging and monitor charging progress in the app.

The congestion charge may vary by station. You can check the current price in the charging station details in ABC-mobiili - mobile app.

Is there a limit to the charging cost?

You can check for the congestion charge in the charging station details in ABC-mobiili - mobile app. The charging station details will indicate if the congestion charge is applied at the charging station or its charging points.

If the charging station has the congestion charge, it will be applied regardless of whether there are other charging points available.

ABC charging is paid with ABC-mobiili - mobile app. The congestion charge will be indicated clearly in the receipt of your charging transaction.

The charging station details indicate whether the congestion charge will be applied 45, 60, 90 or 120 minutes after charging is started. ABC-mobiili - mobile app will also notify you when the congestion charge is applied if you have allowed notifications in your smartphone's settings.

This can vary by station. The congestion charge may be applied at all charging points of the charging station or just some of them. You can check up-to-date information in charging station details in ABC-mobiili - mobile app.

The congestion charge may be applied at the most congested stations that need faster vehicle circulation to allow as many customers as possible to charge their vehicles without a long wait.