FUELS - FREQUENTLY ASKED QUESTIONS

When you open the app, it automatically detects which ABC Station you are at based on the location of your smartphone. Drive to a meter that is available and select the corresponding meter number in the app. Payment with the payment card you have registered in the app is easy. You can start refuelling your vehicle immediately after making the payment. The entire payment transaction can be completed while sitting in the safety of your vehicle. You only need to step out of the vehicle to refuel. If determining your smartphone's location takes longer, the app will open in the ABC section instead of the current station. When your phone has determined the location, a "You are at station" button appears at the top of the ABC section. Tap this button to go to meter selection. You can also see the nearest stations based on your location on the map (in the ABC section) and in the station list (in the Search section).

Yes, mobile refuelling is available at all ABC Stations in Finland. There will be green stickers on the meters to indicate that mobile payment is available.

Paying for your fuel in advance in ABC-mobiili - mobile app is not possible. Instead, the actual amount of your refuelling will be charged after you have refuelled – just like when you pay at a card terminal. When paying with ABC-mobiili - mobile app, you can set the amount of the authorisation hold that will be charged to your account. The app sends the actual sum (how much you refuelled) to your bank immediately after you have refuelled. The bank will refund the difference between the sum verified beforehand and the actual refuelled amount to your account. As a result, your account will not have any large authorisation hold in effect until the actual purchase transaction is charged.

Drive to a meter that is available. Select the number of the meter in the app. Make the payment. A message will appear in the app telling you that you have 2 to 3 minutes to start refuelling. Then, for safety reasons, leave your mobile phone in your car and start refuelling as you would normally do by lifting the pistol from the pump.

Drive to any free meter and check the number on the meter. All ABC fuel meters are numbered. Select the number of the meter you are at in the ABC-mobiili - mobile app. The station will also have stickers indicating that mobile payment is available.

This is only possible if you have selected a station or meter in the mobile app that you are not at and someone else is. It is not possible to select the meter someone is already using as it will be shown as taken in the app.

Drive to any free meter and check the number on the meter. All ABC fuel meters are numbered. Select the number of the meter you are at in the ABC-mobiili - mobile app. The station will also have stickers indicating that mobile payment is available.

When you have authenticated into ABC-mobiili - mobile app as a customer owner or added S-Etukortti Visa as your payment card, you will earn Refueling Bonus from your mobile refueling. Additionally, purchases made with ABC-mobiili - mobile app, such as car washes and restaurant food orders, will also accumulate Bonus.

If you lose your smartphone or a payment card registered to ABC-mobiili - mobile app, you should contact the payment card cancel hotline at +358 20 333 (open 24/7) immediately. After you have cancelled your payment cards, nobody can make payments with your smartphone and ABC-mobiili - mobile app.

You can find an electronic feedback form you can use to contact customer service under the Me section in the app. Please include your contact details, the ABC Service Station Stores and the date and time of your transaction. The feedback form can also be found on the abcasemat.fi website.

For safety reasons, mobile phones should not be used in the meter yard due to the proximity of highly flammable substances. You will not need your smartphone during the actual refuelling, so you can leave it in the car.

The sum will be charged to the payment card you have registered to ABC-mobiili - mobile app. The authorisation hold will be refunded once the payment has been charged.

When purchasing fuel, an authorisation hold is always placed on the account beforehand. You can enter or select a maximum sum for refuelling on the meter, and the meter will place an authorisation hold for this sum. ABC will notify the bank of the actual sum immediately after you have completed your refuelling. The bank will refund the difference between the sum verified beforehand and the actual refuelled amount to your account. As a result, your account will not have any large authorisation hold in effect until the actual purchase transaction is charged. Unfortunately, sometimes errors occur and the rectification of the authorisation hold is not carried out. The authorisation hold will be automatically removed from your account within 4–21 days. If the authorisation hold causes problems, please contact the ABC station. You can find the station's contact information on our website, on the meter field and in the mobile app.

Yes. All the international cards with a chip mentioned above are valid payment methods if the chip is able to verify the card PIN. Please note, however, that international credit cards with a magnetic stripe and chip cards that do not support PIN code verification are not valid payment methods. We also recommend that you check the authorisation hold policy of the card issuer before refuelling. Problems may occur with cancelling authorisation holds in card types where the card issuer has a different authorisation hold policy.

You can purchase fuel with S Group and ABC gift cards at ABC Service Station Stores that have a cash desk.

Contact the station you refuelled at. The receipt is provided by the station where you made the purchase. You can contact the station via the feedback page, for example. The receipt will be easier to get if you know the date and time, the location and the sum of your transaction (you can find these in your bank statement). You can also check out our electronic receipt service. For companies we recommend the S-Business card, which is a receipt-free service for company customers.

All fuels sold at ABC-stations are currently purchased through our own purchasing company North European Oil Trade Oy. Currently the fuels sold by ABC come from refineries of various vendors around the area of the Baltic Sea, including Preem, Shell, and St1. Our purchasing company ensures the products meet the quality requirements set to them. You can find detailed product and material safety information of the fuel products we offer under Product information.

Heating oil is sold through co-ops and delivered within the area of each co-op. In some of the co-ops the minimum order is 1000 litres (please confirm when placing your order). For price and other information please contact your local co-op directly. Contact information is available on our website under the Order heating oil section. Some of the co-ops also grant bonus for heating oil.

When refuelling at ABC-stations, you get a Refuelling Bonus determined by your household’s bonus percentage. The Refuelling Bonus accumulates in cents per refuelled litre and is paid monthly in connection with other Bonus payments.

If you have saved your S-Etukortti details in ABC-mobiili -mobile app and logged in to the app, the Refuelling Bonus is applied automatically. Follow the instructions given by the payment terminal and use your S-Etukortti card in connection with the payment to accumulate the Refuelling Bonus. The Refuelling Bonus accumulates in cents per refuelled litre and is paid monthly with your other Bonuses. If you pay with the S-Etukortti Visa card, you will get a further 0.5% of payment method benefit.

If you want to claim missing Bonuses afterwards, you can contact the ABC-station or the co-op where you made your purchase. Please have your receipt where you can check the exact sum, amount purchased, purchase location and date and time of payment at hand. Outside office hours and at unmanned ABC refuelling points you can also call the customer service number marked on the payment terminal for assistance.

The Refuelling Bonus is linked to the S-Etukortti loyalty benefits. The bonus rate (and therefore the amount of the Refuelling Bonus) is determined based on your household's total purchases. Because of this, you will get the benefit at next Bonus payment.

You can check your household's Bonus percentage on S-Mobile or S-Kanava. We also send your Bonus record to you every month by e-mail so that you can make sure you contact details are up to date.

The Refuelling Bonus is granted for gasoline, diesel, Eko E85 and fuel oil. Other purchases made at ABC-stations add to the regular Bonus. Heating oil (delivery sales) is not included in the Refuelling Bonus, but some co-ops grant regular Bonus for also for heating oil purchases.

You can get a higher Refuelling Bonus by increasing your household’s Bonus percentage and consolidating your fuel purchases to ABC-stations.

Your Refuelling Bonus will be paid to your S-Bank account on the 10th day of the month following the purchase just like your regular Bonus.

Let ABC-mobiili - mobile app be your co-driver. Refuelling with the app is easy and takes only a few taps of the smartphone. If you have saved your S-Etukortti card details in ABC-mobiili - mobile app, the Refuelling Bonus is applied automatically. ABC-mobiili - mobile app also makes it easy to monitor the fuel consumption of your vehicle.