CAR WASH - FREQUENTLY ASKED QUESTIONS

ABC Carwash stations are available across Finland. Most of them are located at ABC Service Stations Stores, refuelling points and S-Group grocery stores. You can check where your nearest ABC Carwash station is on our website under Stations on in ABC-mobiili - mobile app.

You can buy individual wash tickets or serial tickets with the mobile app. In many co-operative store areas monthly car wash subscriptions are also available.

Single wash

You can pay for a single car wash with ABC-mobiili - mobile app when you arrive at an ABC Carwash station. To purchase a wash, first select the station you are at in the mobile app, then select Wash, and from the purchase screen select the wash programme of your choice. Select one item of the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash.

Serial washes

You can buy serial car washes at the ABC Carwash station or in advance. At the ABC Carwash station, select the station you are at, then select Wash and select the wash programme of your choice from the list. Select three or five tickets to the wash program of your choice. Pay for the wash when you reach the payment terminal and you are next in line. When the car wash door opens, drive in and follow the instructions provided by the car wash. One of the washes you purchased will be used immediately and the “Use wash” screen will show two or four unused washes. If you purchase a serial wash ticket in advance, all washes will be shown as available in the “Use wash” view. Purchase in advance can be initiated from the ABC section of the mobile app by tapping the green “Buy in advance” button. The available locations and expiry dates of your serial washes are shown at the time of purchase and after the purchase under “Valid car washes” in the mobile wash view in the Me section. Separate instructions apply for the purchase and use of monthly washes.

You can pay with ABC-mobiili - mobile app at nearly all ABC Carwash stations. You can view the details of ABC Carwash locations in the Search section of the app. You can narrow your search to only show the carwashes where you can pay with ABC-mobile - mobile app.

Some ABC Carwash locations do not yet have systems in place that make it possible to pay for your wash with the app.

You can buy serial and monthly washes in advance with ABC-mobiili - mobile app. Single washes can only be purchased with the mobile app at the ABC Carwash stations. Before paying, please check which ABC Carwash stations accept pre-purchased washes.

This is possible only if you pay for your carwash with ABC-mobiili - mobile app or use a prepaid wash when someone else is ahead of you in line. Another possibility is that the ABC-mobiili - mobile app has located you incorrected or you have accidentally selected an ABC Carwash station that you are not at. To avoid this, check the name of the ABC Carwash location in the app and only pay for or use a pre-paid carwash when you are at the pay station and next in line.

The washing machines of ABC Carwash stations are numbered. Drive up to the door of the car wash you want to use and select the corresponding car wash number in the app. Pay for your car wash when you are at the pay station and you are the next in line. When the door of the car wash opens, drive in and follow the instructions given by the machine.

You need a payment card added to the app. Drive to the payment terminal at the wash station. Open the ABC-mobiili - mobile app. From the app, select Car Wash at the ABC Carwash station you are at. Select one, three or five tickets to the wash program of your choice in the “Buy car wash” view. Pay for the wash in the app when you reach the payment terminal and your turn is next. When the purchase is completed, you will get a receipt in the ABC-mobiili- mobile app. When the car wash facility door opens, drive in and follow the instructions provided at the facility.

Drive to the payment terminal at the ABC Carwash station. Open the ABC-mobiili - mobile app. From the app, select the Wash at the ABC Carwash station you are at. In the “Use wash” view, select a previously purchased wash program and tap the “Use wash” button when you are at the payment terminal and your turn is next. When the car wash door opens, drive in and follow the instructions provided by the car wash.

If you buy a wash product that includes three washes, the washes will be valid 90 days from the day of purchase. On the receipt, the wash product may appear as something like “Premium pesu 3 kpl sarja”. When you buy a wash product that includes five washes, the washes will be valid 180 days from the day of purchase. On the receipt, the wash product may appear as something like “Premium pesu 5 kpl sarja”.

Car wash products that include multiple washes already have a discount on the regular price of a single wash. The mobile app shows the price of a single wash with the discount taken into account. The amount you save for multiple washes is shown at the time of purchasing.

Almost every ABC Carwash station has a web camera that sends a nearly real-time stream showing the queue in the mobile app. The camera image updates approximately once per minute.

Open the mobile app and select Wash at the ABC Carwash station you are at. Select the Use Wash view and you should be able to reactivate your wash program. You can use the wash at the ABC Carwash facility where you purchased the wash or at another ABC Carwash facility of the same cooperative that offers the mobile car wash service and the wash program you have purchased.

No, but an electronic receipt will be available in ABC-mobiili - mobile app. If you use S-Group's electronic receipt archive the receipt will also be stored there.

Regular price washes are less expensive when purchased as serial washes. The mobile app will show the amount you save at the time of purchase.

The car washes can be used within the region of the regional co-operative at ABC Carwash facilities that offer the mobile wash service and the wash program you have purchased. ABC Carwash stations where your purchase will be valid are shown when you make the purchase. You can also check the mobile wash section in the Me section to see your valid car wash tickets and the locations where they can be used.

Monthly washes requires a monthly wash subscription. Start by selecting Wash and then select monthly wash from the “Buy car wash” view. Start your order by entering you vehicle's registration number (example: ABC-123). You will need to add a separate payment card for ordering and paying for the monthly car wash subscription. Payment cards previously added to the app cannot be linked to monthly wash subscriptions. Please fill in the card-specific contact information. The e-mail address will be used to communicate any price changes.

Your vehicle's registration number will be scanned at the payment terminal or at a separately marked scanning point. ABC-Mobile will send you a notification that you can click to start the car wash manually. Another option is to activate automatic start in the Mobile Wash section of the Me view. When automatic start is activated, you don't need to open the app when using the monthly wash. When the car wash door opens, drive in and follow the instructions provided by the car wash.

A payment card is required to order and pay for the monthly car wash subscription. Payment cards already added to the app cannot be directly linked to the subscription. You need to add a payment card for your monthly wash subscription separately even if you use a card that has already been added to the mobile app.

You don't have to open the app to use your monthly wash subscription; instead, you can activate the “Use monthly wash automatically based on the registration number” setting under Mobile Wash in the Me view. When the car wash door opens, drive in and follow the instructions provided by the car wash.

You can end your monthly wash subscription at any time. You can find your current monthly wash subscription under Car Wash in the Me view in ABC-mobiili - mobile app. You can access your subscription details by tapping on your monthly wash subscription. You can find a button to cancel your subscription near the bottom of the screen.

You can find your current monthly wash subscription under Car Wash in the Me view in ABC-mobiili - mobile app. You can access your subscription details by tapping on your monthly wash subscription. Tap the “Update payment card” button and follow the instructions.

Yes, if you have linked your S-Etukortti card to your S user account. You can check this in the Me section of the mobile app.

There is no S-Business discount for monthly car washes. The price of the monthly subscription is very competitive as it is.

By purchasing a monthly car wash subscription, you can wash your vehicle regularly at ABC Carwash stations displayed in connection with the purchase. Please confirm that the locations are good for you before purchase. The monthly wash subscription covers a maximum of eight (8) car washes during each period of 30 days. Please note that the monthly wash subscription can only be used in the ABC Carwash stations of one co-op region. Upon purchase, the ABC Carwash stations where your subscription is valid are displayed. They are also shown in the Me view.

You can check if your registration number is good for the monthly car wash subscription at the Traficom website under 1. Cars. Please note: Special registration plates, such as ABC-1, are unfortunately not supported.

The registration plate must be in its proper position in the front bumper of the vehicle for the register scanner to be able to read it, which is required to successfully use the monthly car wash subscription. The registration plate must have three letters and three numbers for the registration plate scanner to work. Special registration plates, such as ABC-1, are unfortunately not supported.

You can use a maximum of eight (8) car washes during each period of 30 days. The monthly subscription is automatically renewed after 30 days. You can buy additional single or serial washes with the mobile app.

You can cancel your monthly wash subscription at any time, but you cannot buy a new subscription for the same registration number before the current subscription period has ended.

This is currently not possible. You can have only one subscription for one registration number.

You can cancel your monthly car wash subscription at any time. You will be able to use car washes until the end of your subscription period or until all car washes of the subscription period have been used.

The monthly wash subscription will be valid until further notice and will be charged every 30 days.

Check that:

• your vehicle's license plate is readable
• you have entered your vehicle's registration number to ABC-mobiili - mobile app correctly
• your monthly wash subscription is valid
• your monthly wash subscription has unused washes left
• your vehicle is at the payment terminal or separately marked spot where the registration plate scanner can read your vehicle's registration plate.
• Technical problems may also occur with reading your vehicle's registration plate. Please contact customer service.